Shipping policy

This policy explains how and where we ship, what it costs, and what to do if something goes wrong. It applies to every order placed on this store.

Where we ship

We ship internationally from our fulfilment location in the United States.

Checkout is the authority on availability: if we can ship to your country, it can be selected at checkout and shipping is offered on the order. If your address is not accepted at checkout, we do not currently ship to that region. We add regions over time, so a country that is unavailable today may become available later.

What shipping costs

Shipping is free on every order, to every country we ship to. There is no minimum order value, no weight surcharge, and no shipping charge added at checkout.

Processing and delivery

Orders are packed and dispatched from the United States. You will receive an order confirmation email when your order is placed, and a separate shipping confirmation email when it leaves our fulfilment location.

Delivery times depend on the destination country and the carrier handling the final delivery, and international orders take longer than domestic ones. Customs processing can add time that is outside our control and outside the carrier's.

Customs, duties and import taxes

Orders delivered outside the United States may be subject to import duties, taxes, or customs handling fees charged by the destination country. These charges are set by your local authorities, are not collected by us, and are not included in the price you pay at checkout. The recipient is responsible for paying them.

If a parcel is refused at customs or returned to us because those charges were not paid, we will refund the order less any costs the carrier charges us for the return.

Shipping addresses

Please check your shipping address carefully before completing checkout. We are not able to redirect a parcel once it has been dispatched.

If you notice a mistake in your address, email us at support@dulkin.com as soon as possible. If the order has not yet shipped we will correct it. If it has already shipped, we will wait for it to be returned to us and then send a replacement to the corrected address.

Delayed, lost or damaged parcels

If your tracking has not updated for an extended period, or your order has not arrived when you expected it, email us at support@dulkin.com with your order number and we will look into it with the carrier.

If your order arrives damaged, email us with your order number and a photograph of the damage and we will make it right.

Returns and refunds

Shipping and refunds are separate. For returns, refunds and our money-back guarantee, see our Refund policy.

Contact

Questions about shipping should be sent to us at support@dulkin.com.
Our contact information is posted below:
TryFuraqua LLC
support@dulkin.com