Refund policy
This store sells more than one product, and the guarantee works the same way on all of them: ask for your money back and you keep what you bought. Nothing has to be sent back to us, ever. Only the length of the window differs, because the products are judged over different lengths of time.
The guarantee
Her Daily — 120 days from the day your order arrives.
Dulkin Mushroom Coffee — 30 days from the day your order arrives.
Within that window you may ask for a full refund for any reason at all. You do not have to give a reason, and you do not have to send the product back. Opened, half-used, or finished — it makes no difference. Keep it.
“Any reason” means what it says. It did not suit you, you changed your mind, you did not get round to using it: all of those are covered.
How to claim it
Email support@dulkin.com within the window above and include your order number. That is the whole process. There is no form to fill in, no return label to print, no package to drop off, and nothing to photograph.
If you have lost your order number, send us the email address or the name the order was placed under and we will find it.
When the money arrives
We will confirm by email once your refund is approved. Approved refunds go back to the original payment method within 10 business days.
After that it is with your bank or card issuer, and they usually take a few days more to post it to your statement. If more than 15 business days have passed since we told you the refund was approved and you still cannot see it, email us and we will chase it.
Damaged, wrong or missing orders
This is separate from the guarantee and is not limited by it. If your order arrives damaged, if you receive the wrong item, or if it does not arrive at all, email us with your order number and a photograph if there is something to photograph. We will replace it or refund it, whichever you prefer.
You do not need to send a damaged item back, and a claim like this is not restricted to the guarantee window.
Cancelling before it ships
If you change your mind before your order has been dispatched, email us and we will cancel it and refund you in full. Once an order has shipped we cannot recall it, but the guarantee above still applies from the day it arrives.
Exchanges
Because nothing has to come back to us, there is nothing to exchange. If you want something different, claim the guarantee on what you have and order what you want instead. The two are not linked and you do not have to wait for one before doing the other.
What the guarantee does not cover
Gift cards are not refundable.
Damaged, wrong and missing orders are not guarantee claims at all. They are covered above, every time, however many orders you have placed.
Your statutory rights
Nothing in this policy takes away rights you already have under the law where you live, and where the law gives you more than this policy does, the law wins.
In particular, if your order is shipped into the European Union or the United Kingdom, you have a statutory right to cancel within 14 days of receiving it, for any reason and without justification. Our guarantee is longer than that on every product and does not require you to return anything, so in almost every case it is the more generous of the two — but the statutory right remains available to you.
Contact
Questions about refunds should be sent to us at support@dulkin.com.
Our contact information is posted below:
TryFuraqua LLC
support@dulkin.com