Shipping Policy

Shipping Policy – dulkin

1. Does the item come with free shipping?
Yes — we offer free US shipping on all orders.
Note: you may incur extra shipping costs if the address is a remote location (at standard market rates).

2. How do I check the status of my package?
You can find your tracking number in your shipping confirmation email.

3. How long does delivery usually take?
Please allow 1–2 business days for orders to be shipped out. Delivery time may vary based on your location.

4. What countries do you ship to?
We currently ship worldwide.

5. How will my product be shipped?
Orders are shipped via USPS or UPS.

6. I ordered more than one item. Will they all be delivered at the same time?
If all items are purchased on the same day, we do our best to deliver them together. Products purchased on different days are less likely to arrive together.

7. Can I change my delivery address after the product has shipped?
Unfortunately, we cannot change shipment information once the product is en route.

8. What if I received a product different from what I ordered?
If you received the wrong product, please email support@dulkin.com with:

• Order ID
• Photo of the incorrect product
• The name of the product you were supposed to receive
• The name of the product you received

9. I didn't receive all the products I ordered. What should I do?
If your order is incomplete, please email support@dulkin.com with:

• Order ID
• The name of the products you're missing
• The name of the products you received

10. What if I'm asked to pay extra for shipping when signing for the package?
If USPS requests additional postage when you sign for a package, please:

1. Verify the package is in good condition.
2. Pay the required postage per USPS guidelines.
3. Email us the payment receipt at support@dulkin.com.
   Once verified, we'll reimburse you for the additional fee.