HOW TO INITIATE A RETURN
Because Her Daily is a consumable supplement, we can't accept opened bottles back for resale — so your 30-day money-back guarantee is a refund, not a physical return. To request a refund, email us at support@dulkin.com within 30 days of delivery with your order number and reason. Approved refunds are issued to your original payment method; you don't need to ship the bottle back.
Please allow up to 5 business days for us to review your request. Once approved, please allow up to 10 business days from that date for the refund to appear, depending on your bank or card provider. If you don't see it after that, please contact your financial institution.
All refunds are processed in U.S. Dollars ($USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
PRODUCT SAFETY
We take product safety seriously and encourage our customers to use Her Daily safely and responsibly. Please follow the directions on the label and consult your healthcare provider before use if you are pregnant, nursing, taking medication, or have a medical condition. Contains soy. If you experience any discomfort or adverse reaction, discontinue use immediately and contact us at support@dulkin.com. These statements have not been evaluated by the FDA; this product is not intended to diagnose, treat, cure, or prevent any disease.
DAMAGED ITEMS
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if the bottle is broken, leaking, or the safety seal is compromised on arrival. Dented outer packaging with an intact, sealed bottle inside is not considered damage.
If your item arrives damaged, please let us know within 7 days of delivery. To report it, email us at support@dulkin.com with a clear photo of the damage. We'll determine if you're eligible for a free replacement. For safety reasons, we cannot replace or refund supplements damaged through misuse, improper storage, or after the seal has been opened and used normally.
SHIPPING AND DELIVERY
While we strive to deliver your order in a timely manner, we cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs, or other factors during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.
FRAUD PREVENTION
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information to verify a transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.
Please note: We reserve the right to modify this Refund Policy at any time, and it is the customer's responsibility to review the most recent version before purchasing. By purchasing and continuing to use dulkin products, customers indicate their acceptance of this Refund Policy.